Caring for our Customers and Communities

How we’re addressing the Covid-19 outbreak: Update

We’re committed to being both responsive and responsible as we navigate these times with everyone’s safety in mind. We have adjusted our policies and are taking extra measures to ensure we can continue offering the same exceptional service you’ve come to expect.

We’re committed to being both responsive and responsible as we navigate these times with everyone’s safety in mind. We have adjusted our policies and are taking extra measures to ensure we can continue offering the same exceptional service you’ve come to expect.

 

Health and Safety procedures

We’re taking additional health precautions and doing everything we can to ensure the health and safety of our employees and customers. Here is how we are keeping you in good (sanitized) hands:

  • All warehouse staff is equipped with a fresh mask and gloves
  • Staff must maintain a minimum of 6 feet between them to match social distancing standards during this time.
  • Additionally, all workstations are sanitized regularly throughout the day.

Shipping Times

Despite our best efforts to maintain our usual processing time, there is a possibility of a delay. As soon as your order is processed and ready to leave our facility, you will receive an email with all your tracking information. If you have not received your tracking email yet, you will receive yours as soon as your package is ready to be shipped. 

All our packages are shipped with Purolator. While they are not currently expecting delays in transit, delays are possible. Please refer to their website for more information. We appreciate your patience during this time.

Customer Service

Our customer service hours are Monday-Friday from 9 am to 5 pm EST. We have temporarily terminated our phone service to prioritize the increase in email inquiries. We aim to have a response within 3 business days, but we are currently experiencing delays. Emails are addressed in chronological order, rest assured if you have not heard from us, you will shortly.

If you have not heard from us, please make sure to check your junk folder and ensure that info@bench.ca is marked as safe. 

Returns

We’ve extended our online return policy. You can receive a full refund on regular merchandise within 60 days from the order date. As we take extra precautions to keep our staff safe, it may take us slightly longer than usual (30 days) to issue your refunds. All outlet items remain final sale.

We thank you for your patience and understanding.

-The Bench. Team

Caring for our Customers and Communities

How we’re addressing the Covid-19 outbreak: Update

We’re committed to being both responsive and responsible as we navigate these times with everyone’s safety in mind. We have adjusted our policies and are taking extra measures to ensure we can continue offering the same exceptional service you’ve come to expect.

We’re committed to being both responsive and responsible as we navigate these times with everyone’s safety in mind. We have adjusted our policies and are taking extra measures to ensure we can continue offering the same exceptional service you’ve come to expect.

 

Health and Safety procedures

We’re taking additional health precautions and doing everything we can to ensure the health and safety of our employees and customers. Here is how we are keeping you in good (sanitized) hands:

  • All warehouse staff is equipped with a fresh mask and gloves
  • Staff must maintain a minimum of 6 feet between them to match social distancing standards during this time.
  • Additionally, all workstations are sanitized regularly throughout the day.

Shipping Times

Despite our best efforts to maintain our usual processing time, there is a possibility of a delay. As soon as your order is processed and ready to leave our facility, you will receive an email with all your tracking information. If you have not received your tracking email yet, you will receive yours as soon as your package is ready to be shipped. 

All our packages are shipped with Purolator. While they are not currently expecting delays in transit, delays are possible. Please refer to their website for more information. We appreciate your patience during this time.

Customer Service

Our customer service hours are Monday-Friday from 9 am to 5 pm EST. We have temporarily terminated our phone service to prioritize the increase in email inquiries. We aim to have a response within 3 business days, but we are currently experiencing delays. Emails are addressed in chronological order, rest assured if you have not heard from us, you will shortly.

If you have not heard from us, please make sure to check your junk folder and ensure that info@bench.ca is marked as safe. 

Returns

We’ve extended our online return policy. You can receive a full refund on regular merchandise within 60 days from the order date. As we take extra precautions to keep our staff safe, it may take us slightly longer than usual (30 days) to issue your refunds. All outlet items remain final sale.

We thank you for your patience and understanding.

-The Bench. Team