Caring for our customers and our communities
How we are dealing with the Covid-19 epidemic: Update
By keeping everyone’s safety in mind, we are committed to being both responsive and responsible as we go through this time together.
We have adjusted our policies and are taking additional steps to ensure that we can continue to provide the same exceptional service you expect.
Health and safety procedures:
We take extra health precautions and do everything we can to ensure the health and safety of our employees and customers.
Here's how we keep you in good (sanitized) hands:
- All warehouse staff are equipped with a new mask and gloves.
- Staff must maintain a minimum of 6 feet between them to meet standards of social distancing during this period.
- In addition, all workstations are regularly disinfected throughout the day.
Despite all our efforts to maintain our usual processing time, it is possible that there may be a delay. As soon as your order is processed and ready to leave our establishment, you will receive an email containing all the tracking information.
All of our packages are shipped with Purolator. Although they do not currently expect delays in transportation, delays may occur. Please refer to their website for more information. We appreciate your patience during this time.
Our customer service is open Monday to Friday from 9 a.m. to 5 p.m. (Eastern time). We have temporarily interrupted our telephone service to prioritize the increase in email inquiries. We usually reply within 3 business days, but we are currently experiencing delays. Replies are sent in chronological order, rest assured that if you have not heard from us, you will have it shortly.
Please check your spam folder and make sure that firstname.lastname@example.org is marked as safe.
We have extended our online return policy. You can get a full refund on regular goods within 45 days of the order date. As we take extra care to keep our staff safe, it may take us a little longer than usual (30 business days) to process your refunds. All sale items remain on final sale.
We thank you for your patience and understanding.
- The Bench Team