HOLIDAY RETURN POLICY
For holiday gifts, our return policy will be extended through January 9th, and shall be credited in the form of an online credit-note.
LIMITED TIME OFFER - FREE RETURN SHIPPING!
Free return shipping for any orders placed up to january 9th, 2019. A pre-paid return shipping label will be provided to you at no cost via email upon Return Merchandise Authorization (RMA) request. See details below in our Standard Policy to learn how to file your RMA.
STANDARD RETURN POLICY
We want you to be happy with your purchases. If you have a problem and wish to return any merchandise, just return it using the instructions below and we will be happy to credit or refund it.
Prior to shipping back your return, an e-mail must be sent to [email protected] requesting authorization for return, detailing the reasons for the request and providing daytime and evening phone numbers in case the Company needs to reach you. The subject line of the e-mail should be "RA - Order number xxxxx (put actual order number here). The Company will then issue a Return Authorization Number (RAN) which must be written on the original invoice you received and this invoice must accompany the merchandise returned.
The Company offers:
a) a store credit on all sale priced or discounted online purchases of Products returned in the condition in which they were sold, with original tags*, within 14 days of purchase.
b) a full refund on all regular priced online purchases of products if they are returned in the condition in which they were sold, with original tags*, within 30 days of purchase.
You must return your purchases by mail or delivery service to the following address:
Bench Web Returns
Ville St-Laurent, QC, Canada
Please note that if a return is made to us by either the customer refusing the package at the door, or the courier company being unsuccessful in delivering the package, then the default return method will automatically be store credit. Whenever this occurs, the amount of our Standard Shipping fee shall be deducted from the store credit issued.
If a return is made due to the Company being at fault, then we will arrange the shipping for you through the courier of our choice. The Company will NOT reimburse your return freight costs should you decide to ship it back on your own expense; no exceptions will be allowed
If an item is returned for refund, and it was originally sent to you with free shipping, the Company may deduct the cost of standard shipping from the refunded amount, unless we were at fault.
*If items that were returned do not have the original tags, the Company will deduct $10 from the amount being credited or refunded, to cover the costs of re-packaging, or add a $10 charge to an exchange.
Only one return transaction per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.
Items purchased at 60% off during final sale events are not open to exchanges or returns either in-store or online.
Until the Company receives the returned merchandise, you are responsible for any loss. It is very important that any returned items are in the best (i.e. original) condition possible; you have a statutory duty to take reasonable care of the goods, so please take care with them. Please retain original packaging and labels.
Returns will be processed within 30 days of receiving the items at our warehouse. If you return an item not accompanied by the required paperwork there may be a delay in processing your order and in refunding your money. Refunds will be made to the credit-card used for the original transaction. If your card has expired or been canceled then the return will be issued as a credit-memo/store-credit.
You are not able to return Products purchased on this website to a Bench retail store for a refund. For customer convenience, Bench retail stores do accept exchanges. For hygienic purposes, Bench cannot accept returns on any underwear or bathing suits.
If you require any assistance or have any questions regarding a return, please e-mail [email protected].