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WORK WITH US

We are always looking for full and part-time retail associates who want to live out their passion for fashion! You must be committed to ensuring outstanding service by creating an environment that is focused on providing an experience that exceeds customer expectations. You will establish and maintain superior professional standards in the areas of sales, customer service, visual presentation, inventory management, operations, personnel management, and development while demonstrating and upholding the values and vision of the company.

Bench offers a rewarding employment experience with opportunity for continuous career development. You will work in a stimulating environment where we count on each person to contribute to the success of our brand. You are also entitled to a GREAT clothing discount, flexible scheduling to meet lifestyle needs, with a competitive compensation program and a fun working environment.

Bench Clothing

To become a member of one of the fastest growing brands in Canada you will need:

  • Genuine love of sales
  • Ability to lead by example
  • Driven by results
  • Strong knowledge of customer service techniques
  • Ability to clearly communicate both oral and written
  • Team building skills
  • Computer literate

Your work experience will include the following Daily RESPONSIBILITIES:

  • Promote a sales and service culture
  • Drive yourself and others to achieve results and company initiatives
  • Maintain merchandising and operational standards
  • Flexibility and openness to a rapidly changing retail work environment
  • Support our Health & Safety and Loss Prevention policies

To become a member of one of the fastest growing brands in Canada you will need:

  • Genuine love of sales
  • Ability to lead by example
  • Driven by results
  • Strong knowledge of customer service techniques
  • Ability to clearly communicate both oral and written
  • Team building skills
  • Computer literate

Your work experience will include the following Daily RESPONSIBILITIES:

  • Promote a sales and service culture
  • Drive yourself and others to achieve results and company initiatives
  • Maintain merchandising and operational standards
  • Flexibility and openness to a rapidly changing retail work environment
  • Support our Health & Safety and Loss Prevention policies

STORE MANAGER

The overall goal of the Store Manager is to drive sales, control expenses, recruit and develop personnel and monitor gross margin, while maintaining consistency in visual merchandising, store maintenance, compliance to all operational procedures and ensuring optimum customer service through the use of the Bench Non-Negotiable standards in their respective store.

LEARN MORE

- Attain or surpass all sales objectives from Retail Operations

- Maintain store wage costs and shrink rates from Retail Operations

- Must achieve Personal Sales goal based on weekly store sales target.

- Implement the use of the Bench Non-Negotiable Sales standards at all times, with all Management and Staff

- Demonstrate the importance of customer service

- Strive to rectify all customer service issues at store level without allowing them to escalate to Head Office

- Work towards achieving highest possible conversion rates on a consistent basis

- Train and develop Store Management and Staff to properly handle all customer service issues at store level whenever possible

- Ensure store front and back store is maintained in an above average standard. Utilize Bench provided store maintenance check list for effective follow up of housekeeping standards

- Execute attractive presentation of merchandise as per directive from Visual Merchandise Manager

- Regularly rotate merchandise in order to maximize sell through of all products

- Ensure all markdowns, promotions and signage packages are executed on a timely basis as per the direction from Retail Operations

- Notify at earliest convenience supervisor of any stock shortages or sell outs in order to ensure maximum sales on hot selling items

- Recruit and hire personnel. Anticipate all staff needs and requirements as insufficient staff equals less sales

- Develop staff at all levels to ensure promotion within and anticipate future vacancies

- Conduct interviews on a regular basis, minimum 2-3 interviews per week. Create a “hot file” to ensure quick reaction to opportunities and to ensure best possible team is in place.

- Communicate all staffing concerns with supervisor

- Maintain complete and full Staffing Profiles

- Maintain open door policy on all incoming applications

- Ensure completion of new hire package with all new employees

- Ensure all Management and Staff have read and understood all materials provided by Bench retail operations

- Develop staff at all levels through recognizing opportunities or strengths and coaching accordingly

- Provide daily coaching based on performance, both positive and constructive

- Utilize sales techniques to improve individual performances

- Maintain a Turnover Rate of 10% or lower which is calculated on a monthly and yearly basis

- Conduct mini-sales meetings at the beginning of each shift with scheduled staff

- Ensure complete product knowledge prior to an employee beginning on the sales floor

- Generate team spirit, healthy competition, enthusiasm and a positive attitude

- Develop a feeling of belonging to the organization

- Plan and delegate the work to be completed for the week

LEARN MORE

- Attain or surpass all sales objectives from Retail Operations

- Maintain store wage costs and shrink rates from Retail Operations

- Must achieve Personal Sales goal based on weekly store sales target.

- Implement the use of the Bench Non-Negotiable Sales standards at all times, with all Management and Staff

- Demonstrate the importance of customer service

- Strive to rectify all customer service issues at store level without allowing them to escalate to Head Office

- Work towards achieving highest possible conversion rates on a consistent basis

- Train and develop Store Management and Staff to properly handle all customer service issues at store level whenever possible

- Ensure store front and back store is maintained in an above average standard. Utilize Bench provided store maintenance check list for effective follow up of housekeeping standards

- Execute attractive presentation of merchandise as per directive from Visual Merchandise Manager

- Regularly rotate merchandise in order to maximize sell through of all products

- Ensure all markdowns, promotions and signage packages are executed on a timely basis as per the direction from Retail Operations

- Notify at earliest convenience supervisor of any stock shortages or sell outs in order to ensure maximum sales on hot selling items

- Recruit and hire personnel. Anticipate all staff needs and requirements as insufficient staff equals less sales

- Develop staff at all levels to ensure promotion within and anticipate future vacancies

- Conduct interviews on a regular basis, minimum 2-3 interviews per week. Create a “hot file” to ensure quick reaction to opportunities and to ensure best possible team is in place.

- Communicate all staffing concerns with supervisor

- Maintain complete and full Staffing Profiles

- Maintain open door policy on all incoming applications

- Ensure completion of new hire package with all new employees

- Ensure all Management and Staff have read and understood all materials provided by Bench retail operations

- Develop staff at all levels through recognizing opportunities or strengths and coaching accordingly

- Provide daily coaching based on performance, both positive and constructive

- Utilize sales techniques to improve individual performances

- Maintain a Turnover Rate of 10% or lower which is calculated on a monthly and yearly basis

- Conduct mini-sales meetings at the beginning of each shift with scheduled staff

- Ensure complete product knowledge prior to an employee beginning on the sales floor

- Generate team spirit, healthy competition, enthusiasm and a positive attitude

- Develop a feeling of belonging to the organization

- Plan and delegate the work to be completed for the week


ASSISTANT MANAGER

The overall goal of the Assistant Manager is to work alongside Store Management aiding in driving sales, while maintaining consistency in visual merchandising, store maintenance, compliance to all operational procedures and ensuring optimum customer service through the use of the Bench Non-Negotiable standards in their respective store. .

LEARN MORE

- Attain or surpass all sales objectives from Retail Operations

- Must achieve Personal Sales goal as designated by Store Management, based on monthly Sales goal

- Implement the use of the Bench Non-Negotiable Sales standards at all times, with all staff

- Demonstrate the importance of customer service

- Work towards maintaining and increasing designated conversion rates as set out by store management

- Properly handle all customer service issues at store level whenever possible

- Ensure store front and back store is maintained in an above average standard. Utilize Bench provided store maintenance check list for effective follow up of housekeeping standards

- Aid Store Management in Executing attractive presentation of merchandise as instructed by Visual Merchandise Manager

- Ensure all shipments are processed in a timely manner

- Ensure all markdowns, promotions and signage packages are executed on a timely basis as per the direction from Retail Operations

- Notify at earliest convenience Store Management of any stock shortages or sell outs in order to ensure maximum sales on hot selling items

- Notify Store Management of potential applicants

- Communicate all staffing concerns/needs with Store Management

- Maintain open door policy on all incoming applications

- Participate in a minimum of 1 interview weekly with Store Management

- Ensure all Staff have read and understood all materials provided by Bench retail operations

- Develop staff at all levels through recognizing opportunities or strengths and coaching accordingly

- Provide daily coaching based on performance, both positive and constructive

- Communicate all coaching with Store Management

- Utilize sales techniques to improve individual performances

- Generate team spirit, healthy competition, enthusiasm and a positive attitude

- Develop a feeling of belonging to the organization

- Help to plan and delegate the work to be completed for the week

- Help to solve conflicts that may occur in order to minimize effect on sales floor, ensure all conflicts are communicated to Store Management

- Demand total compliance from staff to all Bench policies and procedures

- Participate in controlling inventory and conducting cycle counts

- Notify Store Management immediately of any cash or inventory discrepancies

LEARN MORE

- Attain or surpass all sales objectives from Retail Operations

- Must achieve Personal Sales goal as designated by Store Management, based on monthly Sales goal

- Implement the use of the Bench Non-Negotiable Sales standards at all times, with all staff

- Demonstrate the importance of customer service

- Work towards maintaining and increasing designated conversion rates as set out by store management

- Properly handle all customer service issues at store level whenever possible

- Ensure store front and back store is maintained in an above average standard. Utilize Bench provided store maintenance check list for effective follow up of housekeeping standards

- Aid Store Management in Executing attractive presentation of merchandise as instructed by Visual Merchandise Manager

- Ensure all shipments are processed in a timely manner

- Ensure all markdowns, promotions and signage packages are executed on a timely basis as per the direction from Retail Operations

- Notify at earliest convenience Store Management of any stock shortages or sell outs in order to ensure maximum sales on hot selling items

- Notify Store Management of potential applicants

- Communicate all staffing concerns/needs with Store Management

- Maintain open door policy on all incoming applications

- Participate in a minimum of 1 interview weekly with Store Management

- Ensure all Staff have read and understood all materials provided by Bench retail operations

- Develop staff at all levels through recognizing opportunities or strengths and coaching accordingly

- Provide daily coaching based on performance, both positive and constructive

- Communicate all coaching with Store Management

- Utilize sales techniques to improve individual performances

- Generate team spirit, healthy competition, enthusiasm and a positive attitude

- Develop a feeling of belonging to the organization

- Help to plan and delegate the work to be completed for the week

- Help to solve conflicts that may occur in order to minimize effect on sales floor, ensure all conflicts are communicated to Store Management

- Demand total compliance from staff to all Bench policies and procedures

- Participate in controlling inventory and conducting cycle counts

- Notify Store Management immediately of any cash or inventory discrepancies


KEY HOLDER

The overall goal of the Key Holder is to work alongside Store Management aiding in driving sales, while maintaining consistency in visual merchandising, store maintenance, compliance to all operational procedures and ensuring optimum customer service through the use of the BENCH Non-Negotiable standards in their respective store.

LEARN MORE

- Attain or surpass all sales objectives from Retail Operations

- Must achieve Personal Sales goal as designated by Store Management, based on monthly Sales goal

- Implement the use of the BENCH Non-Negotiable Sales standards at all times, with all staff

- Demonstrate the importance of customer service

- Work towards maintaining and increasing designated conversion rates as set out by store management

- Properly handle all customer service issues at store level whenever possible

- Display professional attitude at all times in accordance to dress code, phone etiquette and personal conduct

- Ensure store front and back store is maintained in an above average standard. Utilize BENCH provided store maintenance check list for effective follow up of housekeeping standards

- Aid Store Management in Executing attractive presentation of merchandise as per directive sent from Visual Merchandise Manager

- Ensure all shipments are processed in a timely manner

- Help Store Management in planning to regularly rotate merchandise in order to maximize sell through of all products

- Ensure all markdowns, promotions and signage packages are executed on a timely basis as per the direction from Retail Operations

- Notify at earliest convenience Store Management of any stock shortages or sell outs in order to ensure maximum sales on hot selling items

- Notify Store Management of potential applicants

- Communicate all staffing concerns/needs with Store Management

- Ensure all Staff have read and understood all materials provided by BENCH retail operations

- Provide daily coaching based on performance, both positive and constructive

- Communicate all coaching with Store Management

- Utilize sales techniques to improve individual performances

- Generate team spirit, healthy competition, enthusiasm and a positive attitude

- Develop a feeling of belonging to the organization

- Demand total compliance from staff to all BENCH policies and procedures

- Participate in controlling inventory and conducting cycle counts

- Notify Store Management immediately of any cash or inventory discrepancies

- Minimize external theft opportunities through floor awareness and use of the BENCH Non-Negotiable Sales standards

- Notify Store Management of any suspicious activity within the store

LEARN MORE

- Attain or surpass all sales objectives from Retail Operations

- Must achieve Personal Sales goal as designated by Store Management, based on monthly Sales goal

- Implement the use of the BENCH Non-Negotiable Sales standards at all times, with all staff

- Demonstrate the importance of customer service

- Work towards maintaining and increasing designated conversion rates as set out by store management

- Properly handle all customer service issues at store level whenever possible

- Display professional attitude at all times in accordance to dress code, phone etiquette and personal conduct

- Ensure store front and back store is maintained in an above average standard. Utilize BENCH provided store maintenance check list for effective follow up of housekeeping standards

- Aid Store Management in Executing attractive presentation of merchandise as per directive sent from Visual Merchandise Manager

- Ensure all shipments are processed in a timely manner

- Help Store Management in planning to regularly rotate merchandise in order to maximize sell through of all products

- Ensure all markdowns, promotions and signage packages are executed on a timely basis as per the direction from Retail Operations

- Notify at earliest convenience Store Management of any stock shortages or sell outs in order to ensure maximum sales on hot selling items

- Notify Store Management of potential applicants

- Communicate all staffing concerns/needs with Store Management

- Ensure all Staff have read and understood all materials provided by BENCH retail operations

- Provide daily coaching based on performance, both positive and constructive

- Communicate all coaching with Store Management

- Utilize sales techniques to improve individual performances

- Generate team spirit, healthy competition, enthusiasm and a positive attitude

- Develop a feeling of belonging to the organization

- Demand total compliance from staff to all BENCH policies and procedures

- Participate in controlling inventory and conducting cycle counts

- Notify Store Management immediately of any cash or inventory discrepancies

- Minimize external theft opportunities through floor awareness and use of the BENCH Non-Negotiable Sales standards

- Notify Store Management of any suspicious activity within the store


SALES ASSOCIATE

The overall goal of the Sales Associate is to maximize personal sales, while maintaining store standards in visual presentation, replenishment and housekeeping with compliance to all operational procedures and ensuring optimum customer service through the use of the Bench Non-Negotiable Standards.

LEARN MORE

- Must achieve personal sales goals based on monthly Sales goal on a consistent basis as designated by Store Management

- Full use of Bench Non-Negotiable Sales standards with every customer

- Maintain daily awareness of merchandise in stock, current campaigns and promotions

- Courteous response to any customer service issues and if necessary, forward them promptly to the manager on duty

- Display professional attitude at all times in accordance to dress code, phone etiquette and personal conduct

- Full compliance to all policies and procedures

- Full completion of all tasks as designated by Store Management

- Process shipments as needed

- Actively participate in all scheduled meetings

- Minimize external theft opportunities through floor awareness and use of the Bench Non-Negotiable Sales standards

- Notify Store Management of any suspicious activity within the store

LEARN MORE

- Must achieve personal sales goals based on monthly Sales goal on a consistent basis as designated by Store Management

- Full use of Bench Non-Negotiable Sales standards with every customer

- Maintain daily awareness of merchandise in stock, current campaigns and promotions

- Courteous response to any customer service issues and if necessary, forward them promptly to the manager on duty

- Display professional attitude at all times in accordance to dress code, phone etiquette and personal conduct

- Full compliance to all policies and procedures

- Full completion of all tasks as designated by Store Management

- Process shipments as needed

- Actively participate in all scheduled meetings

- Minimize external theft opportunities through floor awareness and use of the Bench Non-Negotiable Sales standards

- Notify Store Management of any suspicious activity within the store


See a position you are interested in? Send your resume to:

[email protected]