Shipping & Delivery
The Company will ship the Product(s) ordered by you according to the delivery method you have chosen and to the address indicated in the Order Confirmation. Express delivery for Canadian orders is 1-2 business days and Standard Delivery is 4-7 business days, and longer in the case of remote locations. Shipments may take longer to deliver during peak seasons and limited-time sales.
If you have ordered several Products we may deliver these Products in separate shipments as each item becomes available at no extra cost to you. To ensure prompt delivery we must have proper and complete address details and make one delivery charge per delivery address. A daytime telephone number is required in case we or our delivery agents need to contact you. Delivery times provided by the Company are estimates only. The Company shall not be responsible for any damages or costs resulting from any delays in delivery.
In order to avoid lost packages, it is standard policy to request a signature for the packages we deliver. If no one is at the designated address at the time of delivery, the carrier will attempt to contact you to make alternative arrangements. Please note that if a return is made to us by either the customer refusing the package at the door, or the courier company being unsuccessful in delivering the package due to a miss-typed address, then the default return method will be automatically a credit-memo. For more information please see our Return Policy. It is understood and agreed that you as the customer accept this responsibility unless you specifically request a "signature-not-required" service, for which a small service charge may apply. At this time, such requests must be sent by e-mail at the time of purchase. The Company shall not be responsible for any damages or costs resulting from loss of the package after it is delivered to the address chosen by the customer, in the manner chosen by the customer.
Unless otherwise stated, all prices quoted do not include shipping and handling charges and applicable federal and provincial sales taxes. Separate charges for shipping and handling and taxes will be shown on the Order Confirmation for each order, as applicable. Canadian customers are responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associated with the order.